This policy covers elkgroveroofworks.com and the phone number (916) 659-9524, both run by Elk Grove Roof Works.
What we collect
- When you call: your phone number, the time and length of the call, and what you tell us about the roof, the address and the best time to reach you. Calls to this number are recorded, and the recording is kept with those call details.
- The contact form: the form does not send your details anywhere at the moment. It asks you to call instead, so nothing typed into it reaches us.
- When you browse: our hosting provider keeps standard server logs, such as your IP address, browser type and the pages requested, to keep the site running and secure.
How we use it
We use what you tell us to set up the visit you asked for: to pass the job to a roofer working your area, to confirm the time with you, and to call you back if a call drops. We don't sell your information, and we don't use it for marketing unrelated to your roof.
Who sees it
- The roofer on your job: one of our roofing partners gets your name, number, address and the details of the job, so they can reach you and look at the roof. Once you are dealing with them, their own privacy practices apply to what you share with them.
- Service providers: the companies that host this site and carry our phone calls, only as needed to run those services.
- The law: where we are legally required to share it.
Cookies
The site stores one setting in your browser to remember your cookie choice. Analytics cookies only load if you accept them. The cookie policy has the detail and a way to change your choice.
How long we keep it
We keep call details and recordings for as long as we need them to arrange the job and handle any follow-up, and for any period the law requires. Server logs are kept by our hosting provider for a short period under its own rules.
Your rights
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. California residents have these rights under the California Consumer Privacy Act, including the right not to be treated differently for using them. Call (916) 659-9524 and say you are making a privacy request. We may need to confirm it's you before we act on it.
This site is not aimed at children under 16, and we don't knowingly collect their information.
Changes and contact
If this policy changes, the new version goes on this page with a new date. Questions go to Elk Grove Roof Works at (916) 659-9524. The disclaimer explains who does the roofing work, and the terms of use cover use of the site.